Level 1/2 Service Desk/Desktop Analyst
Join a high-performing IT team delivering L2 desktop support, M365 expertise, troubleshooting and service excellence!
We're currently looking for an experienced IT Support Professional (Level 1/2) who genuinely understands the balance between strong technical capability and exceptional customer service.
This opportunity would suit someone who has worked across both Service Desk and Desktop Support environments, and who is comfortable supporting a broad range of users, including C-Level Executives and VIP stakeholders.
We're looking for someone who can work autonomously, manage competing priorities, and confidently take ownership of issues through to resolution. Strong communication skills, professionalism and the ability to remain calm under pressure are essential.
Experience working with multiple business value streams would be highly regarded, particularly in fast-paced operational or enterprise settings.
Applications only considered already living in Perth with full working rights.
This opportunity would suit someone who has worked across both Service Desk and Desktop Support environments, and who is comfortable supporting a broad range of users, including C-Level Executives and VIP stakeholders.
We're looking for someone who can work autonomously, manage competing priorities, and confidently take ownership of issues through to resolution. Strong communication skills, professionalism and the ability to remain calm under pressure are essential.
Experience working with multiple business value streams would be highly regarded, particularly in fast-paced operational or enterprise settings.
- Experience in a senior Level 2 Desktop Support or Service Desk role
- Strong Windows and Microsoft 365 troubleshooting skills
- Experience working with ServiceNow and ITIL environments
- Great communication skills and a customer-first approach
- Someone who enjoys mentoring others and being part of a team
Applications only considered already living in Perth with full working rights.